Frequently Asked Questions
Everything you need to know about shopping with BOHTEAK
What are your standard shipping times and costs?
We offer standard shipping across all regions with delivery typically taking 3-7 business days. Shipping costs are calculated at checkout based on your location and order weight, with free shipping available on orders over $150.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return items within 30 days of delivery in their original, unused condition. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website so you can monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed through encrypted gateways to ensure your data is protected.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary depending on the destination, usually ranging from 7-21 business days. Please note that international orders may be subject to local customs duties and taxes.
How do I ensure the quality of the products?
At BOHTEAK, we curate our collection from trusted suppliers and conduct rigorous quality checks on every item before it leaves our warehouse to ensure it meets our high standards for craftsmanship and durability.